This policy explains how Plenum (“Plenum,” “we,” “us”), of Memphis, Tennessee, collects, uses and protects information through plenumcrm.com, app.plenumcrm.com and the Plenum app (the “Service”). Plenum is software for contractors, such as HVAC, plumbing and electrical companies, to run their business.
1. Two kinds of information
- Information about our account holders and visitors. This is information about the contractors who use Plenum and the people who visit our website or request an account. We decide how it is used, as described in this policy.
- Information our account holders put into Plenum about their own customers (for example, a homeowner’s name, address, phone number and service history). We handle it on behalf of the contractor and only to provide the Service to that contractor. If you are a customer of a business that uses Plenum, that business’s own privacy practices also apply, and you can contact them directly with requests about your information.
2. Information we collect
- When you request an account: your name, company name, mobile phone, email, business address, city, state, ZIP, website, trade, team size, what you use today, the name you type to sign the agreement, the version you accepted, the date and time, your browser type, and a one-way scrambled (hashed) version of your IP address that we use to prevent abuse. We also record whether you agreed to receive text messages from us.
- When you use the Service: the sign-in email of each user, sign-in codes (which expire), the records you and your team create (customers, properties, estimates, jobs, schedules, invoices, payment records, prices, notes, photos and signatures), clock-in and clock-out times, and basic logs we need to keep the Service secure and working.
- Messages: the text messages and emails sent and received through the Service, their delivery status, and each recipient’s text-message consent and opt-out record (when and how they agreed, or when they replied STOP).
- Location, only when you ask for it: when a technician taps “On my way,” the app asks the phone for its location at that moment, with the phone’s permission, to estimate the drive time. We keep the estimated time and distance, not a history of where the phone has been.
- Website: our website does not use advertising cookies or tracking pixels. Our fonts load from Google Fonts, which receives your IP address to deliver them.
3. How we use information
- To review account requests, contact you about your request, set up and activate your account, and support you.
- To run the Service: store your records, send the emails and texts you ask Plenum to send, estimate drive times, and show your reports.
- To keep the Service secure, prevent fraud and abuse, fix problems and improve features.
- To send you notices about your account, your trial, billing and changes to our terms.
- To comply with the law and with phone-carrier messaging rules.
We do not sell personal information. We do not use our account holders’ customer lists to market to those customers.
4. Text messages (SMS)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All of the sharing described in section 5 excludes text messaging originator opt-in data and consent.
- We only send text messages to people who have agreed to receive them. For Plenum’s own messages, that means you checked the text-message box on our sign-up form. For messages a contractor sends through Plenum, the contractor must have your permission, and Plenum records when and how it was given.
- Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, and HELP for help. After you reply STOP, you will get one message confirming it, and no more texts from that number unless you reply START.
- Consent to receive text messages is never a condition of buying anything.
- See our SMS Terms for the full details of our text-messaging program.
5. How we share information
We share information only as needed to provide the Service, and only with service providers that are bound to protect it and use it only for us:
- Supabase (database, file storage and sign-in), Vercel (website hosting), Twilio (sending and receiving text messages and phone calls), Resend (sending email), and Google (Maps, for checking addresses and estimating drive times).
- When the law requires it, such as a valid subpoena or court order, or to protect the rights and safety of our users or others.
- If our business is sold or reorganized, information may transfer to the new owner, who must keep protecting it as this policy says.
6. How long we keep it
We keep account information while the account is open. After an account closes, the account holder can ask for an export for 30 days; after that we may delete it, except for records we must keep by law, such as consent and opt-out records and the signed agreement. Requests that are declined or never activated may be deleted after 12 months.
7. How we protect it
Each company’s records are kept separate from every other company’s by the database itself, not only by the app. Connections are encrypted, sign-in uses one-time codes instead of passwords, and access inside each company follows the roles its owner assigns (for example, technicians do not see money figures). No system is perfectly secure; if a breach affects your information, we will notify you as the law requires.
8. Your choices
- You can ask us to access, correct, export or delete your information. We may need to confirm your identity first.
- You can stop our text messages at any time by replying STOP. We only email you about your account request, your account and your trial, and we will still send the notices needed to run your account.
- If you are a customer of a contractor that uses Plenum, please send requests to that contractor. We will help them respond.
9. Children
Plenum is a tool for businesses. It is not meant for children under 13, and we do not knowingly collect their information.
10. Changes to this policy
If we change this policy, we will post the new version on this page with its effective date. If a change is material, we will also notify account holders by email or in the app before it takes effect.
11. Contact us
Plenum · Memphis, Tennessee · info@memphishvacplus.com