Plenum is software that service businesses, such as HVAC, plumbing and electrical contractors, use to run their work and to text their customers. These terms explain the text messages (SMS) sent by Plenum and by businesses through Plenum, and how to stop them at any time.
Message frequency varies. Msg & data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent to receive texts is not a condition of any purchase.
1. The messages
- Plenum account messages. If you check the text-message box when you request a Plenum account, Plenum texts you about your request, the setup of your account, your free trial and your account. These messages start with “Plenum.”
- Service messages from a business that uses Plenum. A business you hire can use Plenum to text you about your service: appointment confirmations and reminders, “on the way” notices with an arrival time, estimates, invoices and receipts with a link to view them, and replies to messages you send them. Each message names the business that sent it.
- Plenum does not send marketing messages, and does not sell or rent phone numbers.
2. How you agree to receive texts
- From Plenum: by checking the optional, unchecked text-message box on our sign-up form at plenumcrm.com/signup. The box shows these terms next to it.
- From a business that uses Plenum: by giving that business your mobile number and agreeing to receive texts about your service, for example on its website form, by phone, or in person when you book. The business records in Plenum the date you agreed and how. You never need to agree to texts to get service.
3. How often and what it costs
Message frequency varies. For service messages it is usually a few messages for each appointment. Message and data rates may apply, according to your mobile plan. Neither Plenum nor the business charges you for the texts.
4. How to stop
- Reply STOP to any message. STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work. You will get one message confirming that you are unsubscribed, and no more texts from that number.
- En español, responda BAJA para no recibir más mensajes.
- To start again, reply START.
5. How to get help
Reply HELP to any message. You can also call the business at the number in its messages, or email Plenum at info@memphishvacplus.com.
6. Carriers
Texts work on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
7. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Read our full Privacy Policy.
8. Changes
We may update these terms. The current version and its date are always on this page. Accounts are also covered by the Plenum Subscription Agreement and Terms of Service.
Plenum · Memphis, Tennessee · info@memphishvacplus.com